Terms and Conditions and Cancellation Policy
Booking Fee: All Reservation will be charged $5 NONREFUNDABLE booking fee. *updated 12/25/2023
Bank Fee: All Reservation will be charged 4% NONREFUNDABLE bank fee. *updated 12/25/2023
For same day booking and same day trip, refer to our Short Notice Reservations policy below. *updated 09/07/2022
Reservations: Reservations for transportation To the airport are valid only for the time and date specified. Reservations for transportation From the airport are valid only for the date specified. PickupRide is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and extra charges may apply. If customer selects pickup times please book at least two hours in advance of your pickup time to allow us to get you to the airport on time. You could choose pickup time by your own risk and are no longer eligible for a refund of the fare for time delays outside of the 15-minute window pickup, or for reimbursement of any resulting costs. The vehicle arrive within the 15-minute window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to leave outside of the pickup location at the beginning of the 15-minute window, and remain for the full designated 15-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in possible forfeiture of fare. The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for help during the pickup process. Operators are not required to call your phone number in advance of the pickup, but. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive extra notification calls to the designated contact number announcing reservation details in advance of the pickup.
Short Notice Reservations: Short notice reservations are reservations made less than 12 hours before requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability. There are no refunds available for reservations made with less than 12 hours advance notice. Reservation Abandonment: Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time.
12 hours cancellation refund policy: Customers that cancelled a PickupRide ride 12 hours BEFORE the scheduled pickup is guaranteed for a full fare refund excluding booking fee and bank fee, using the website, mobile website, and the official mobile. *updated 12/25/2023
Cancellation Policy: Customers can cancel a PickupRide ride at any time. Cancellations can also made by calling +1 (833) 966-2333. PICKUPRIDE WILL NOT PROVIDE A REFUND IF THE RESERVATION CANCELLED OR CHANGED LESS THAN 12 HOURS BEFORE PICK-UP TIME, OR IN THE EVENT OF RESERVATION ABANDONMENT. THIS INCLUDES BOOKINGS MADE WITHIN TWELVE HOURS OF PICKUP TIME. *updated 09/07/2022
Flight Cancellations and Delays Due to Airlines: Failure to contact PickupRide with flight cancellation or delay information twelve hours before a scheduled pickup is considered reservation abandonment and may result in forfeiture of fare. Reservations affected by airline delays and cancellations may qualify for refund when a replacement reservation is made and written proof is provided by Customer.
Luggage and Personal Items: Customer must specify the exact amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in extra fees or the need for an extra vehicle, or the inability of the company to service the reservation. Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.
Damaged Items: Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. PickupRide and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that incurred as a result of over-packing, items packed improperly, or fragile items. It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are secure packed and fastened, and that any breakable items are adequately protected while using the service.
Customer must report significant damage to any personal items during use of the service immediately to our Customer Services Department. In the event PickupRide determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $250.00 unless local regulations deem otherwise. PickupRide reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.
Lost Items: Passengers are responsible for their own luggage and any items placed by Customer or PickupRide representatives in the vehicle. PickupRide assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, consequential damages, loss of future profit, potential income, and more expenses or losses incurred as a result of lost or stolen baggage or personal property. PickupRide and its operators are also not liable for lost items left behind in the vehicle by a customer. However, PickupRide strives to help customers reunite with lost items whenever possible. If an item lost, PickupRide recommends customer immediately contact +1 (833) 966-2333. Returning items left behind may incur delivery and/or shipping charges to the Customer.
Safety: Seatbelts provided for customer safety. PickupRide requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seat belt is securely fastened, as required by law. Operators reserve the right to refuse service who refuse to comply with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website. Please be advised on the proper usage of Car Seats & Booster Seats.
California Buckle-Up Laws for Parents: See Violation Codes Below.
(V.C. 27360) All children under age 8 must be properly buckled into a safety seat or booster in the back seat.
Exceptions:
- A child who weighs more than 40 pounds and is riding in a car without lap and shoulder belts in the back seat may wear just a lap belt.
- A child under age 8 who is at least 4’9″ may wear a safety belt if it fits properly. Children under age 8 may ride in the front if there is no forward-facing rear seat in the vehicle, the child restraint cannot be properly installed in rear seat, all rear seats are occupied by other children age 7 or under, or for medical reasons. All children under 2 must ride in a rear-facing safety seat unless they are at least 40” in height or 40 lbs. in weight.
- A child in a rear-facing safety seat may not ride in front if there is an active passenger air bag.
(V.C. 27360.5) Children age 8 or more may use the vehicle safety belt if it fits properly with the lap belt low on the hips, touching the upper thighs, and the shoulder belt crossing the center of the chest. If children are not tall enough for proper belt fit, they must ride in a booster or safety seat.
Consequences for failing to properly buckle up any child under 16
- The parent gets the ticket if a child under 16 is not properly buckled up.
- The driver gets the ticket if the parent is not in the car.
- The cost of a ticket could be more than $500* per child; the fine for a second offense could be more than $1000* per child. One point is added to the driving record, which could raise insurance rates. Part of the fine money goes to a special fund to help pay for local safety seat education and distribution programs.
NO Smoking in any of our vehicles. Smoking in vehicles will result in a $250 fee. Company may impose additional charges for cleaning & damage to Company vehicles including, but not limited to, for excessive littering by Customer (this includes excessive trash, beer cans, bottles, food, animal fur and vomit, etc.). The charges may range from $250 to $400 or more, depending on the cost of cleaning or repair. Please help us avoid these charges by keeping the vehicle clean and well-maintained.
Smoking in a vehicle [Health and Safety Code 118948(a)] is prohibited. The cost of a ticket could be more than $500.* (The vehicle must be pulled over for another potential violation.)
Safety Camera: Safety cameras are installed in PickupRide and limo vehicles for operator and customer safety. Customers are notified that they may be recorded.
Vehicle Capacities: PickupRide vans seat 3-9 passengers depending on the vehicle profile. Oversized or excess luggage may require a larger vehicle at an extra cost. Seat capacity limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may need extra vehicle reservations.
NO Smoking in any of our vehicles. Smoking in vehicles will result in a $250 fee. Company may impose additional charges for cleaning & damage to Company vehicles including, but not limited to, for excessive littering by Customer (this includes excessive trash, beer cans, bottles, food, animal fur and vomit, etc.) at $250 or more, depending on cost to clean or repair; Please help us to avoid cleaning and repair charges.
